PRIVACY & COOKIES

PRIVACY POLICY

EZRI is committed to protecting your privacy and ensuring you have a positive experience on our website. This policy outlines our personal information handling practices for both online and offline data. If you give us personal information, we will treat it according to this policy. We encourage you to read this privacy policy to ensure you understand EZRI privacy practices. This policy covers the EZRI website and is applicable worldwide.

COLLECTION OF YOUR PERSONAL INFORMATION

When EZRI collects any personal information on our corporate website, we will express our need for the personal data at the point of collection. Some of the reasons why we collect your personal information include:

  • participation in discussion groups
  • collaboration efforts
  • registration to membership programs or newsletter subscriptions
  • provide registered users a more personalized and meaningful experience on the EZRI website.

USES OF YOUR PERSONAL INFORMATION

We will only use your personal information in the way we specified when it was collected. We will not subsequently change the way your personal information is used without your consent. Some of the ways we may use your personal information include:

  • To provide the ability to create personal profile areas and view protected content.
  • To provide the ability to contact you, and provide you with shipping and billing information.
  • To provide customer feedback and support.
  • To provide contests, sweepstakes or other marketing promotional activities on the EZRI or affiliate websites. Personal information may be collected to administer those programs.
  • To conduct questionnaires and surveys in order to provide better products and services to our customers and end users. Your completion of any questionnaires is voluntary.
  • To understand more about you, so we can personalize newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.
  • To allow you to forward information to another individual such as a friend or co-worker. EZRI does not store the personal information of the third party. We collect the information for the sole purpose of sending a one-time email. If you choose to use our referral service to inform a colleague or friend, we will only ask for a contact name and email address.
  • To meet contract obligations.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

We need your help in keeping the personal information you have shared with us accurate and up to date. Please notify us of any changes to your personal information.

NON-PERSONAL INFORMATION COLLECTION

In some instances, EZRI may collect non-personal (aggregate or demographic) data through cookies, web logs, and web beacons. This information is used to better understand and improve the usability, performance and effectiveness of the EZRI website.

SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your personal information to third-parties for marketing purposes unless you have granted us permission to do so. We may share your personal information within EZRI or any of our worldwide subsidiaries for purposes of data processing or storage.
We may also share your personal information with authorized third-party agents or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third-party agents with the minimum amount of personal information necessary to complete the requested service or transaction.
We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.
We may collect and possibly share personal information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of EZRI terms of use, or as otherwise required by law.
We will ask you for your opt-in consent to share your personal information with a third party for any other reason.

PERSONALIZATION

We may customize websites or newsletters for certain users based on the information they previously provided or that was collected through our websites in order to enhance the overall web experience.

SECURITY OF YOUR PERSONAL INFORMATION

EZRI is committed to protecting the personal information you share with us. We utilize a combination of security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. When we transfer sensitive personal data (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.
While we strive to protect your personal information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

COOKIES

EZRI websites utilize cookies, although you can still access most of them even if you choose to disable cookies in your browser. Some websites will not allow you to complete certain activities if cookies are disabled. If you do not accept cookies, the associated shopping basket will not work and you will not be able to place an order. For comprehensive information about cookies in this website please refer to our Cookies Policy.

DATA RETENTION

EZRI will not retain your personal information longer than is necessary to fulfill the purposes for which it was collected or ad required by applicable laws or regulations.

LINKED WEBSITES

Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites.

NEWSGROUPS / FORUMS

EZRI newsgroups and forums are public. Please consider this before posting material to them.

TRANSFER OF PERSONAL INFORMATION

We may transfer your personal information to EZRI in the US, or to any EZRI subsidiary worldwide or to third parties acting on our behalf for the purposes of processing or storage.

 

TERMS OF USE

LEGAL NOTICES

Please read these terms carefully before using this site.

TERMS OF USE

Welcome to the ezriusa.com website (referred to as "Site"). By accessing this Site, you agree to be bound by the terms and conditions below (the "Terms"). If you do not agree to all of the Terms, please do not use the Site. This Site is property of EZRI, LLC (the "Company") and the materials on the Site are provided as a service to its customers and may be used for informational purposes only. The Company may from time to time modify or revise the Terms by updating this document. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site.

COPYRIGHT AND TRADEMARK NOTICE

This Site and its contents, including, but not limited to, text, photographs, graphics, illustrations, video, sound, diagrams and technical materials, forms, documents, and any other material (all such content collectively referred to as "Content") are protected under United States and international copyright laws and are property of their legal owners.

 

Return Policy

At EZRI, we want make sure that our customers are satisfied with our products. For that reason, we offer a 30 day return policy for any of our items. Whether you changed your mind or you prefer another one of our products, you can easily send back your order within 30 days from the date of purchase. While we request that you provide a reason for your return of our item, this will not influence your return approval.
In order to process a return, several conditions apply. Items must be purchased directly through our website (www.eziusa.com), and proof of purchase is required to process the return. Items must be in new condition. This includes all packaging and hand tags intact, as well as all parts included in the item. Any items that were damaged, worn, or used by the user may not be returned. Please use the contact form on our website to notify us of your desire to return an order, and we will contact you with further instructions to complete the process. All returns will be subject to a handling fee. EZRI holds the right to deny returns at the company's discretion for any reason beyond those listed above.
Refund for returned orders will be processed once the order is delivered to our facilities, and the handling fee will be subtracted from the refund amount. Any misrepresentation of the condition of the returned item can be subject to a revoking of the return approval and a refund denial. In such a case, the customer will be given the option to have the item reshipped to them at their own expense. For any product that arrives with manufacturing errors or existing defects, please view the limited warranty section.

 

Limited Warranty

In order to ensure our customers of the quality of our goods, we provide a 12 month limited warranty for any manufacturing defects of our items. Any existing defects caused by manufacturing faults in our products are included in this limited warranty. Warranty will provide a repair or replacement of defected product.
Certain conditions and exclusions apply to our limited warranty. This warranty does not cover cosmetic or accidental damages, nor does it cover normal wear and tear from use of our item. Proof of purchase from our website is required to activate your warranty. EZRI has the right to request visual proof of defect prior to processing the warranty. To activate your warranty, fill out the contact form in the Contact Us page on our website describing in detail the defect of your order. Visual proof and order information will expiate your warranty claim. Under this warranty, EZRI will cover all repairs and replacements costs; any shipping fees involved in the claim will be covered by the customer. EZRI holds the right to deny warranty claims at the company's discretion for any reason beyond those listed above.