Refund & Return Policy

Return Policy

At EZRI, we want to make sure that our customers are satisfied with our products. For that reason, we offer a 30 day return policy for any of our items. Whether you changed your mind or you prefer another one of our products, you can send back your order within 30 days from the date of purchase. While we request that you provide a reason for your return, this will not influence your return approval.

Return conditions

  • Items must be purchased directly through our website (www.ezri.com), and proof of purchase is required to process the return.
  • Items must be returned within 30 days from the date of purchase, in good, new condition, with all packaging and hand tags intact and all parts included.

Return shipping

Return shipping is paid by EZRI. Use the contact form to let us know you want to return an order, and we will send you instructions to complete the return.

Refunds

When we receive your return, if the item is in good condition and its packaging is present, we refund 100% of the purchase price for items returned within 30 days. Refunds are processed once the order is delivered to our facilities.

Restocking fee for misuse

If we can show that a returned product was abused or misused, EZRI reserves the right to deduct a restocking fee of up to 30% from the refund.

Defective items

For any product that arrives with manufacturing errors or existing defects, see our limited warranty below.

Limited Warranty

In order to ensure our customers of the quality of our goods, we provide a 12 month limited warranty for any manufacturing defects of our items. Any existing defects caused by manufacturing faults in our products are included in this limited warranty. Warranty will provide a repair or replacement of defected product.
Certain conditions and exclusions apply to our limited warranty. This warranty does not cover cosmetic or accidental damages, nor does it cover normal wear and tear from use of our item. Proof of purchase from our website is required to activate your warranty. EZRI has the right to request visual proof of defect prior to processing the warranty. To activate your warranty, fill out the contact form in the Contact Us page on our website describing in detail the defect of your order. Visual proof and order information will expiate your warranty claim. Under this warranty, EZRI will cover all repairs and replacements costs; any shipping fees involved in the claim will be covered by the customer. EZRI holds the right to deny warranty claims at the company's discretion for any reason beyond those listed above.

 

We process instant refunds exclusively through our partners TodayPay who are the world’s leading technology company issuing instant refunds. Once your returned item is received by EZRI and meets our return conditions, we exclusively offer you the ability to receive an instant refund with TodayPay. That means you will receive the refund instantly, instead of waiting another week for the refund to appear on your credit card. We value all our customers and do everything we can to deliver on the EZRI promise of an amazing customer experience from purchase to refund.